Wellbeing Support is available for all students throughout the year. 

Wellbeing Adviser, Louise Gill, says:  'The Wellbeing service is here to support our students with anything that may be having an impact on their wellbeing. The aim of the Wellbeing service is for our students to feel listened to in a compassionate, respectful and empathetic way, facilitating solutions and additional resources and support where appropriate.  The service hopes to help students feel that they regain their sense of wellbeing and potential to engage fully with their academic studies and student life.'  

At any time if you feel you are struggling please do not hesitate to get in touch.

Students can access support by filling in a Wellbeing Service Self-Referral Form available HERE or by emailing wellbeing@qmu.ac.uk .

Appointments are available face to face on campus with Louise Gill or online, using Microsoft Teams, depending on your preference.  

To access Microsoft Teams you can download the free Microsoft Team app onto your device.


Meetings with the Wellbeing Adviser follow our confidentiality policy.

All Students are asked to fill in the following   Confidentiality Form  found on Student Central. For More information on the Wellbeing Service Confidentiality Policy please see the Confidentiality Section below.

Some examples of reasons students access the Wellbeing service....

Anxiety. Stress. Depressive illness/low mood.  Drug and/or alcohol misuse.  Disordered eating.  Bereavement.  Mental health deterioration/mental health diagnosis.  Gambling addiction.  Relationship difficulties.  Disclosures and support related to sexual violence, assault, rape, domestic abuse.  Academic concerns/course worries. Struggles with student life.  

Whatever your concern is please do know that support is available to you from the Wellbeing service.

The Wellbeing Adviser can offer you support and guidance.  They may also direct you to helpful resources, other support services within QMU and/or external support services.

                                      Painting of a telephone with caption: There is always someone to listen

                  Telephone artwork by QMU student Adriana Baraldi

Meet the Wellbeing Adviser

Our Wellbeing Adviser is Louise Gill.  Louise manages the Student Wellbeing Service and Stay on Course Support.  Louise Gill is based in the main campus building in Student Services.

Appointments with Louise Gill are available face to face on campus or online, using Microsoft Teams, depending on your preference. 

To access Microsoft Teams you can download the free Microsoft Team app onto your device.

Watch an introductory video by Louise Gill about the wellbeing service


The information you choose to share with the Wellbeing Adviser will be treated as confidential.  The Wellbeing Adviser is part of the Student Services team. 

All Students are asked to fill in the following form found on Student Central: 

Student Confidentiality Form

Relevant information may be shared with other Student Services team members to ensure you receive the most effective and co-ordinated support.  

In situations where we are concerned about a student’s welfare, we might extend confidentiality to your PAT and Programme Leader and with your consent we would like to be able to share concerns with your GP and Next of Kin.

There are some circumstances where we have to disclose information without your consent such as; if there is a requirement in law to disclose; or if it is considered that there is substantial risk of harm to you, or a third party if information is not disclosed.

The information that you share within Student Services will be treated confidentially and held by the University in accordance with the Data Protection Act 2018, General Data Protection Regulations 2018 and Queen Margaret University Data Protection Policy and Student Privacy Statement.

Data Protection and Record Keeping

The service works according to the requirements of the Data Protection Act 2018.

Notes taken during the meeting with the Wellbeing Adviser may record background information and key issues worked on in the session. These will vary in length and detail. Points of concern are also noted.  These are stored securely and password protected.  

Access to notes

Under the Data Protection Act 2018, students accessing the Wellbeing Service have the right to access all information held about them by the Wellbeing Service. This can be done by a 'Subject Access Request'

Urgent Support

If you find yourself or someone you know experiencing a Mental Health Crisis or emergency, please know that support is available:

Call 999 if you or someone you know experiences an acute life-threatening medical or mental health emergency.

Contact NHS 24 – Free phone: 111

Book an emergency GP appointment - Your GP holds overall health responsibility including any mental health concerns you may have.  

For students registered with a medical practice in East Lothian (including Riverside Medical Practice) you can:

  • Call the CWIC service for mental health concerns to speak to a trained practitioner, for more information on mental health support from the CWIC service click HERE

NHS Emergency Mental Health Assessment can be available through contacting the Mental Health Assessment Service on 0131 537 6000.  This is a self-referral service and is based in the Royal Edinburgh Hospital, Morningside Place. 

Penumbra run The Edinburgh Crisis Centre and they can be contacted directly on 0808 801 0414 if you want to discuss a mental health crisis.


If you or someone you know is experiencing domestic abuse, violence, intimate partner violence, assault, rape or you feel that your own safety or someone else's is at risk PLEASE KNOW THERE IS SUPPORT AVAILABLE:

QMU Advice and Support for Sexual Harassment and Violence

Womens Aid Safety Advice for Survivors during Coronavirus/Covid-19

Edinburgh Womens Aid Support during Coronavirus/Covid-19

National Domestic Abuse Helpline

Scotlands Domestic Abuse and Forced Marriage Helpline 

Rape Crisis Scotland 

Galop - LGBT+ Anti Violence Charity Support during Coronavirus

Revenge Porn Helpline

Click - support and advice for women selling or exchanging sex

At any time if you or anyone else is in immediate danger please call the Police on 999.


Listening services

Breathing Space Helpline

Free phone: 0800 83 85 87
Opening hours: Monday – Thursday 6pm to 2am, Friday 6pm – Monday 6am


Free phone: 116 123 - National Line
Open 24/7
Email: jo@samaritans.org

Edinburgh Night Line

Confidential Support for Students 8pm-8am term-time.  Tel: 0131 557 4444


Mental Health and Wellbeing Resources



Queen Margaret University counselling service

Crossreach Counselling services

CHANGES Community Health Project - Mental health and wellbeing support and Counselling in East Lothian


Overall Wellbeing

iThrive - mental health and wellbeing support across Edinburgh

NHS Inform - Self Help guides for Mental health 

Mental Health Information Station

The Mix


Additional Support Resources


LGBTQ+ Specific Support

LGBT Helpline Scotland - The helpline is open every Tuesday and Wednesday from 12:00-9:00pm. Just call 0300 123 2523.  Or email helpline@lgbthealth.org.uk

LGBT Heatlh and wellbeing

Lothian Transgender Support Programme please contact Jules Stapleton Barnes on 0131 523 1104 or by email: jules@lgbthealth.org.uk

LGBT Youth Scotland - for ages up to 25 years 

LGBT Headspace: Mental Health and Wellbeing for LGBT people in Edinburgh

LGBT Spiritual Space: A supportive space to discuss identity and spirtualism

LGBTQ+ support Midlothian


Rape Crisis support for LGBTI Survivors

Scottish Transgender Alliance

Lothian and Borders LGBT Police Surgery

MindOut - LGBTQ Mental Health Charity



NHS Inform

Moodzone Podcasts

Stress: Moodjuice self-help guide

Tips for managing your stress

Tips to reduce stress


Coping with depression

NHS Self-Help for Depression

Students Against Depression

Depression: Moodjuice self-help guide

Blurt it out


Coping with self-harm

Penumbra, one of Scotland’s mental health charities provides informal emotional support for people who self-harm as well as their families and carers: penumbra.org.uk

The UK mental-health charity Mind offers information and support for coping with self-harm.

Self Injury Self-Help Support

Self-Harm Support

NHS Support for Self-harm


Coping with Anxiety

NHS Self-Help for Anxiety

Self-Help for Anxiety


Coping with bereavement

Cruse Bereavement Care

Self-help guide for Bereavement


Gambling Support

gambling self assessment tool

GamCare Support

NHS support for gambling


OCD/Anxiety support

Made of Millions


Eating Disorders

BEAT - UK Eating Disorder Charity

SEDIG - Scottish Eating Disorder Interest Group

NHS Lothian Eating Disorder support



Mindfulness NHS

Stay on Course Support

Stay on Course aims to provide rapid support to students who are experiencing difficulties in managing and coping with their academic studies.

Many factors may impact on a student's wellbeing, this may effect their ability to engage and cope with their academic studies.

Specifically, Stay on Course aims to promote:

  •  class attendance
  •  course progression and achievement
  •  student experience and satisfaction.

How it works

The Wellbeing Adviser, Louise Gill offers students Stay on Course support.

This may lead to engaging with additional support from other student services such as Disability Services, Careers and Employability, Funding, Counselling and the Effective Learning Service.  The Adviser may also suggest linking in to Community resources and support services external to QMU. 

It may also be beneficial to link in with academic staff and/or the student's PAT. 

Stay on Course offers students follow-up continued support as necessary. 


You may discuss with your PAT who can refer on you to Stay on Course on your behalf or you can make contact directly to arrange an appointment by emailing stayoncourse@qmu.ac.uk


fill in a Stay-on-Course Self Referral Form - to access this please click on this link and sign in to Student Central 

Voluntary Mental Health and Wellbeing Self-Assessment Tool

If you would like to assess your own 'Mental Health and Wellbeing' please click this link - the form is entirely voluntary and anonymous.  

Staff Information

Staff may also refer students into the Wellbeing service for support.  

It is best that staff discuss this with the student first, and if the student feels unable to access support directly themselves, staff can refer them to the Wellbeing service on the students' behalf, by emailing:




If you would like to discuss your concerns regarding a student with the Wellbeing adviser please do get in touch. 

If you are very concerned regarding a students' wellbeing please do consult the Distressed Student Guide - a guide for University Staff HERE

Events and Groups

Wellbeing Service

Show Contacts

Wellbeing Service

Wellbeing Service Wellbeing Adviser
Stay on Course

Student Space - support and information from Student Minds about all aspects of student life

Guide to Resilience
Wellbeing walking routes near QMU